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CCP - Introduction to Genesys Cloud CX Exam Questions and Answers
CCP - Introduction to Genesys Cloud CX 
Exam Questions and Answers 
Which one of the following CCP courses are considered a prerequisite to the other 
courses within the CCP program? 
CCP: Introduction to Genesys Cloud CX 
CCP: Genesys Cloud CX Collaboration & Communication 
CCP: CCP: Genesys Cloud CX Contact Center 
CCP: Genesys Cloud CX API - Correct Answer ️️ -CCP: Introduction to Genesys 
Cloud CX 
The CCP program is designed for which one of the following audiences? 
Genesys Cloud Custo...
- Exam (elaborations)
- • 12 pages •
CCP - Introduction to Genesys Cloud CX 
Exam Questions and Answers 
Which one of the following CCP courses are considered a prerequisite to the other 
courses within the CCP program? 
CCP: Introduction to Genesys Cloud CX 
CCP: Genesys Cloud CX Collaboration & Communication 
CCP: CCP: Genesys Cloud CX Contact Center 
CCP: Genesys Cloud CX API - Correct Answer ️️ -CCP: Introduction to Genesys 
Cloud CX 
The CCP program is designed for which one of the following audiences? 
Genesys Cloud Custo...
Genesys Cloud CX Contact Center Exam Questions and Answers
Genesys Cloud CX Contact Center Exam 
Questions and Answers 
Which one of the following Genesys Cloud CX Contact Center features is most useful 
in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - Correct Answer ️️ -ACD 
Which one of the following Genesys Cloud CX Contact Center features is used to set up 
a flow that prompts incoming customer calls to press a number in order to access a 
specific person ...
- Exam (elaborations)
- • 17 pages •
Genesys Cloud CX Contact Center Exam 
Questions and Answers 
Which one of the following Genesys Cloud CX Contact Center features is most useful 
in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - Correct Answer ️️ -ACD 
Which one of the following Genesys Cloud CX Contact Center features is used to set up 
a flow that prompts incoming customer calls to press a number in order to access a 
specific person ...
Genesys Certified Cloud Partner (CCP) Exam Questions and Answers
Genesys Certified Cloud Partner (CCP) 
Exam Questions and Answers 
Which one of the Genesys Reference Resources provides the latest community threads 
and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - Correct Answer ️️ -a. Genesys Knowledge Network 
Which one of the Genesys reference resources is the best place for trouble shooting 
configuration and feature descriptions as well as releases? 
a. Ge...
- Exam (elaborations)
- • 29 pages •
Genesys Certified Cloud Partner (CCP) 
Exam Questions and Answers 
Which one of the Genesys Reference Resources provides the latest community threads 
and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - Correct Answer ️️ -a. Genesys Knowledge Network 
Which one of the Genesys reference resources is the best place for trouble shooting 
configuration and feature descriptions as well as releases? 
a. Ge...
Genesys Certification Practice Questions with 100% Correct Answers
Genesys Certification Practice Questions 
with 100% Correct Answers 
Services Layer provides an interface for Genesys components to which of the 
following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - Correct Answer ️️ -a 
Which of the following includes all of the possible modes in which a Configuration 
Server can be 
deployed? 
a. Configuration Server Primary, Configuration Server Secondary 
b. Configuration Server Primary Master, Configuration Server Secondar...
- Package deal
- Exam (elaborations)
- • 9 pages •
Genesys Certification Practice Questions 
with 100% Correct Answers 
Services Layer provides an interface for Genesys components to which of the 
following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - Correct Answer ️️ -a 
Which of the following includes all of the possible modes in which a Configuration 
Server can be 
deployed? 
a. Configuration Server Primary, Configuration Server Secondary 
b. Configuration Server Primary Master, Configuration Server Secondar...
Genesys Cloud Architect Exam Questions and Answers
Genesys Cloud Architect Exam 
Questions and Answers 
Outputs 
1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 
2. AddDays(MakeDate(2009, 3, 2), 5) - Correct Answer ️️ -1. 
AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 
12:00:00PM. 
2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009. 
Define a task - Correct Answer ️️ -A task typically contains a collection of actions 
designed to perform an assigned task sequentially. The following...
- Package deal
- Exam (elaborations)
- • 71 pages •
Genesys Cloud Architect Exam 
Questions and Answers 
Outputs 
1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 
2. AddDays(MakeDate(2009, 3, 2), 5) - Correct Answer ️️ -1. 
AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 
12:00:00PM. 
2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009. 
Define a task - Correct Answer ️️ -A task typically contains a collection of actions 
designed to perform an assigned task sequentially. The following...
Genesys Cloud CX: Implementation Exam Questions and Answers
Genesys Cloud CX: Implementation 
Exam Questions and Answers 
True/False: With a Genesys Cloud CX Collaborate license, the users in your 
organization can make and receive customer calls. - Correct Answer ️️ -False 
What license is needed to enable Workforce Engagement Management feature? 
a. Collaborate 
b. Communicate 
c. Genesys Cloud CX 1 
d. Genesys Cloud CX 2 
e. Genesys Cloud CX 3 - Correct Answer ️️ -e. Genesys Cloud CX 3 
Every user of Genesys Cloud CX has access to: (Select all...
- Package deal
- Exam (elaborations)
- • 3 pages •
Genesys Cloud CX: Implementation 
Exam Questions and Answers 
True/False: With a Genesys Cloud CX Collaborate license, the users in your 
organization can make and receive customer calls. - Correct Answer ️️ -False 
What license is needed to enable Workforce Engagement Management feature? 
a. Collaborate 
b. Communicate 
c. Genesys Cloud CX 1 
d. Genesys Cloud CX 2 
e. Genesys Cloud CX 3 - Correct Answer ️️ -e. Genesys Cloud CX 3 
Every user of Genesys Cloud CX has access to: (Select all...
Genesys Cloud CX: Contact Center Administration Exam Practice Questions and Answers
Genesys Cloud CX: Contact Center Administration 
Exam Practice Questions and Answers 
What three components make up the Genesys Cloud Platform? - Correct Answer ️️ - 
Collaborate, Communicate, and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. Agent Interface 
b. Contact Center Management 
c. AWS 
d. Process Automation 
e. Scripts 
f. Reports, Dashboards, and Views 
g. Interfaces 
h. Containers 
i. ACD - Correct Answer ️️ -a. Agent Inte...
- Package deal
- Exam (elaborations)
- • 8 pages •
Genesys Cloud CX: Contact Center Administration 
Exam Practice Questions and Answers 
What three components make up the Genesys Cloud Platform? - Correct Answer ️️ - 
Collaborate, Communicate, and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. Agent Interface 
b. Contact Center Management 
c. AWS 
d. Process Automation 
e. Scripts 
f. Reports, Dashboards, and Views 
g. Interfaces 
h. Containers 
i. ACD - Correct Answer ️️ -a. Agent Inte...
Genesys Routing/Solution Practice Questions and Answers
Genesys Routing/Solution Practice 
Questions and Answers 
Recieves request from T Server and fetches SCXML application from Web Application 
Server and executes this application - Correct Answer ️️ -Orchestration Server 
Routing engine - runs strategic target-seeking algoritms for each inbound interaction. - 
Correct Answer ️️ -Universal Routing Server 
All routing applications must be uploaded to a _______ - Correct Answer ️️ -Web 
Application Server 
Graphical IDE routing applicati...
- Package deal
- Exam (elaborations)
- • 21 pages •
Genesys Routing/Solution Practice 
Questions and Answers 
Recieves request from T Server and fetches SCXML application from Web Application 
Server and executes this application - Correct Answer ️️ -Orchestration Server 
Routing engine - runs strategic target-seeking algoritms for each inbound interaction. - 
Correct Answer ️️ -Universal Routing Server 
All routing applications must be uploaded to a _______ - Correct Answer ️️ -Web 
Application Server 
Graphical IDE routing applicati...
Genesys Cloud Workforce Management Exam Questions and Answers
Genesys Cloud Workforce Management 
Exam Questions and Answers 
What is Workforce Management? - Correct Answer ️️ -The process of ensuring that 
the right staff are at the right place at the right time to handle customer interactions 
within performance objectives. A Workforce Management strategy typically includes 
scheduling, skills management, timekeeping and attendance, intraday management, 
and employee empowerment. 
What are the four primary activities of Workforce Management? - Correc...
- Package deal
- Exam (elaborations)
- • 13 pages •
Genesys Cloud Workforce Management 
Exam Questions and Answers 
What is Workforce Management? - Correct Answer ️️ -The process of ensuring that 
the right staff are at the right place at the right time to handle customer interactions 
within performance objectives. A Workforce Management strategy typically includes 
scheduling, skills management, timekeeping and attendance, intraday management, 
and employee empowerment. 
What are the four primary activities of Workforce Management? - Correc...
Genesys CIV Exam Questions and Answers
Genesys CIV Exam Questions and Answers 
Which of the following statements is true about StatServer? - Correct Answer ️️ - 
StatServer is a client of SIPServer and URS but it is a server for Pulse Collector 
GAX Database stores information about Audio Resource Management, Operational 
Parameter Management and Solution Deployment (including details on Installation 
Packages). - Correct Answer ️️ -True 
What elements are stored in the Pulse Database? - Correct Answer ️️ -Templates. 
Wid...
- Package deal
- Exam (elaborations)
- • 9 pages •
Genesys CIV Exam Questions and Answers 
Which of the following statements is true about StatServer? - Correct Answer ️️ - 
StatServer is a client of SIPServer and URS but it is a server for Pulse Collector 
GAX Database stores information about Audio Resource Management, Operational 
Parameter Management and Solution Deployment (including details on Installation 
Packages). - Correct Answer ️️ -True 
What elements are stored in the Pulse Database? - Correct Answer ️️ -Templates. 
Wid...
Xcel Solutions Property & Casualty Exam Questions and Answers
INSY-3303 FINAL EXAM STUDY GUIDE WITH COMPLETE SOLUTIONS
the answers are incorrect
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